Effective Date: 1 January 2025

Welcome to thepeopleprotectors, by engaging with our services, you agree to these Terms and Conditions, which govern your relationship with us. Please read them carefully. If you have any questions, feel free to contact us at info@thepeopleprotectors.com

1. Definitions

• “We,” “Us,” “Our”: Refers to The People Protectors, a Health and Safety Consultancy.
• “Client,” “You,” “Your”: Refers to any individual, company, or organisation engaging our services.
• “Services”: Refers to all consultancy services offered by us, including but not limited to risk assessments, training, audits, and compliance support.

2. Scope of Services

We provide health and safety consultancy services specialising in events, fire safety, and general workplace health and safety. Specific details about the services will be outlined in a written proposal or agreement.

3. Client Obligations

To ensure the successful delivery of our services, you agree to:

1. Provide accurate, complete, and timely information.
2. Grant us necessary access to your premises, records, and personnel, as required for performing the services.
3. Comply with applicable health and safety regulations.

Failure to meet these obligations may delay or limit the scope of services, and additional charges may apply.

4. Fees and Payment Terms

4.1 Fees

• Our fees are outlined in our proposal, pricing page, or service agreement.
• Fees may include travel expenses, materials, and additional costs, which will be agreed upon in advance.

4.2 Invoicing and Payment

• An invoice will be issued upon agreement to proceed or as specified in our contract.
• Payment terms are 30 days from the invoice date, unless otherwise agreed in writing.
• Payments can be made via bank transfer, credit card, or other methods specified on the invoice.

4.3 Late Payments

• Late payments will incur interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Persistent non-payment may result in suspension or termination of services and legal action to recover outstanding amounts.

4.4 Cancellations and Refunds

• Cancellation of booked services requires at least 5 working days’ notice to avoid charges.
• Refunds for canceled services will be made at our discretion and may exclude administrative or preparation costs.

5. Confidentiality

We agree to treat all information shared by you as confidential and will not disclose it to any third party without your prior consent, except as required by law.

6. Intellectual Property

All intellectual property created during the provision of services, including reports, training materials, and assessments, remains our property unless otherwise agreed. You are granted a non-exclusive license to use these materials for internal purposes only.

7. Liability

7.1 Limitation of Liability

• Our total liability for any claim arising from our services is limited to the fees paid by you for the relevant service.
• We are not liable for indirect, consequential, or financial losses, including but not limited to loss of profits or business interruption.

7.2 No Warranty

• While we take all reasonable care to provide accurate and compliant advice, we do not guarantee that our services will ensure full legal or regulatory compliance.
• Compliance remains your responsibility as the duty holder.

8. Termination

We reserve the right to terminate our agreement with immediate effect if:

1. You fail to meet your payment obligations.
2. You breach these Terms and Conditions.
3. Circumstances arise beyond our control that prevent us from providing services.

In the event of termination, you are responsible for paying for services rendered up to the date of termination.

9. Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, or strikes.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website and take immediate effect.

12. Contact Us

If you have any questions or require further information, please contact us:

thepeopleprotectors LTD

Email: info@thepeopleprotectors.com
Phone: 0776 287 0051
Address: Herne Bay, CT6 5LX.

Interpretation

1.1 Definitions

In these Conditions, the following definitions apply:

Business Day: Any day (excluding Sundays and public holidays) when banks in the United Kingdom are open for business.

Charges: The fees payable by the Customer for the Services in accordance with clause 5.

Commencement Date: The date on which the Contract comes into existence, as specified in clause 2.1.

Conditions: These terms and conditions, as amended from time to time in accordance with clause 12.7.

Contract: The agreement between the Supplier and the Customer for the provision of Services, incorporating the Order and Quotation, and governed by these Conditions.

Customer: The individual, company, or organisation purchasing Services from the Supplier.

Customer Risk Assessments: Risk assessments prepared by the Customer and/or third-party suppliers (“Third Party Suppliers”) related to their obligations under the Contract.

Event: The activity, project, or undertaking for which the Services are required.

Information Request: Information or documentation required from the Customer by the Supplier to enable the Supplier to carry out the Services.

Intellectual Property Rights: All patents, copyrights, trademarks, trade names, design rights, database rights, rights in confidential information (including trade secrets and know-how), and all other intellectual property rights, whether registered or unregistered.

Location: The site or premises to which the Services relate, as specified in the Quotation.

Order: The Customer’s written acceptance of the Quotation.

Quotation: The Supplier’s written offer setting out the scope of Services and associated Charges.

Services: Health and safety consultancy services provided by the Supplier to the Customer, as outlined in the Quotation.

Supplier: thepeopleprotectors Ltd, registered in England and Wales with company number 16344075.

1.2 Construction

In these Conditions:

(a) References to a person include individuals, companies, and organisations, whether incorporated or not.

(b) A reference to a statute or statutory provision includes any amendments, extensions, or re-enactments.

(c) Words following “include,” “including,” or similar expressions are illustrative and do not limit the preceding words. (d) “Writing” or “written” includes emails but excludes faxes.

2. Basis of Contract

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions. The Contract is formed on the Supplier’s written acceptance of the Order (Commencement Date).

2.2 The Contract constitutes the entire agreement between the parties. The Customer confirms they have not relied on any prior representations or assurances except those expressly set out in the Contract.

2.3 Descriptions, illustrations, or advertising materials issued by the Supplier are for guidance only and do not form part of the Contract.

2.4 These Conditions take precedence over any terms provided by the Customer.

2.5 Quotations are non-binding and valid only for the period stated in the Quotation.

3. Supply of Services

3.1 The Supplier will provide the Services in accordance with the Quotation and use reasonable skill and care in their execution.

3.2 Any performance dates specified are estimates only and time is not of the essence.

3.3 The Supplier may make changes to the Services to comply with legal or safety requirements or improve quality, provided these changes do not materially affect the scope of the Services.

3.4 If the Supplier identifies a potential legal or safety risk arising from the Customer’s actions, omissions, or third-party involvement, the Supplier may issue recommendations. Non-compliance with these recommendations entitles the Supplier to terminate the Contract without liability.

3.5 The Supplier warrants the Services will be performed with reasonable care and skill but does not warrant any specific outcomes.

4. Customer’s Obligations

4.1 The Customer must:

(a) Ensure all information provided to the Supplier is complete and accurate.

(b) Cooperate fully with the Supplier, including granting access to the Location and relevant documentation.

(c) Commission any necessary risk assessments requested by the Supplier.

(d) Provide all required documents (including risk assessments) at least 24 hours prior to the commencement of Services.

(e) Prepare the Location for the provision of Services and ensure it is safe and compliant.

(f) Obtain any necessary licences, permissions, or consents.

(g) Adhere to the Supplier’s Risk Assessment and ensure third-party compliance.

(h) Communicate the Supplier’s Risk Assessment to all relevant third parties.

4.2 Failure by the Customer or any third party to meet their obligations may:

(a) Entitle the Supplier to suspend or terminate Services without liability.

(b) Make the Customer liable for additional costs incurred by the Supplier.

5. Charges and Payment

5.1 Charges for the Services are as set out in the Quotation and may include:

(a) Standard daily rates for Services provided during Business Days and Standard Hours.

(b) Overtime rates for work outside Standard Hours or on public holidays.

(c) Reimbursement of expenses, including travel and accommodation.

(d) Additional costs arising from Customer Default.

5.2 The Supplier will invoice the Customer upon completion of the Services unless otherwise specified.

5.3 Payment terms are 30 days from the invoice date. Time for payment is of the essence.

5.4 All payments are exclusive of VAT, which will be charged where applicable.

5.5 Late payments will incur interest at 4% above the base rate of Barclays Bank per annum.

5.6 Payments must be made in full without any deductions or set-offs.

6. Intellectual Property Rights

6.1 All Intellectual Property Rights in the Services remain the property of the Supplier. Documents provided by the Supplier may only be used:

(a) For their intended purpose.

(b) Without modification.

(c) For the Customer’s internal use or statutory compliance.

6.2 Use of third-party intellectual property is subject to the Supplier obtaining the necessary licences.

7. Confidentiality

7.1 Each party shall keep confidential all technical, commercial, or other information disclosed by the other party. Confidential information may only be shared with employees or subcontractors who need it to fulfil obligations under the Contract.

7.2 Confidential information may be disclosed if required by law or regulatory authorities.

8. Limitation of Liability

8.1 The Supplier’s total liability under the Contract is limited to the Charges paid for the Services.

8.2 The Supplier is not liable for:

(a) Indirect or consequential losses.

(b) Third-party failures or non-compliance.

(c) Events outside the Supplier’s control.

9. Termination

9.1 Either party may terminate the Contract if the other party:

(a) Commits a material breach and fails to remedy it within 14 days of notice.

(b) Becomes insolvent.

9.2 The Supplier may terminate the Contract for non-compliance with safety recommendations.

10. Governing Law

This Contract is governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the English courts.

For any questions or clarifications regarding these terms, please contact thepeopleprotectors Ltd